About
ELO – Insurance Intelligence
I have been working in all aspects of the UK insurance industry for over 30 years. I have seen many changes and fads and witnessed spectacular failures as well as phenomenal successes. Now is one of the most dynamic and exciting times in the insurance industry yet also the most cut-throat and competitive I have ever seen. This insurance industry blog is here for us to share common problems and frustrations and maybe, just maybe come up with some solutions.
With the rapid changes that are happening in insurance and particularly in car insurance it’s no surprise that there is a lot of underhand tactics between insurers as well as some downright immoral marketing and false truths spouted to the customer.
I’m here to try to re-dress the balance a little and to give the inside track on the reasons and tactics behind some of the movers and shakers and to expose those who blatantly have no consideration for the future of the insurance industry, colleagues or customers.
Why am I anonymous?
I am anonymous so that I can let you have the truth. I have worked at very senior level for many of the largest insurers and in many roles. I have a series of like minded ‘informers’ who like me are disillusioned with the UK insurance industry and want to put it right. I’ll be publishing my own comments and views on sensitive subjects as well as posting comments and insurance intelligence from my contacts. We’ll be covering all issues from strategy to marketing, takeovers to buyouts, online to call centres, staff pay to staff development, management tactics to customer care, policy wording and industry scams, gossip and conjecture.
Why should you post a comment?
Your input is highly valued! Without it we won’t get to hear about all those things that drive you crazy or frustrate you. We’d also like to applaud the good guys and give credit where credit is due. So, if you have something to say then say it! You don’t have to give your details so you have the freedom of anonymity.
Best Regards – The Mole